Perhaps you have heard of Undercover Boss that premiered after the Super Bowl showing Waste Management's CEO doing the job of frontline employees. The latest episode shows Coby Brooks, President and CEO of Hooters going undercover and finds him trying to keep up with the fast-paced nature of the front and back of the house. He also sees how one of his stores is absolutely managed improperly while another is run well. Depending on the news source, nobody is certain if some of the scenes are scripted or indeed true stories that lead company CEO's to "truly see the light" and change the way their company is managed to be more employee (internal customer) friendly. Whatever the reason, the episode on Hooter's can be a great case to discuss with students and found it to be quite touching at the end:
http://www.cbs.com/primetime/undercover_boss/video/?pid=Y__oKJXOwt9sW9X2nLnoqp5Cs2bt7e9E&vs=homepage&play=true
1 comment:
If you want to see what the corporations attitude really is just look at the "bumps" sign on the wall of the corporate boardroom.
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